Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you and audien.to, the operator of the audien·to service (“audien.to”, “we”, “our”). By accessing or using the website, applications, APIs, and services we operate at audien.to (the “Service”), you agree to these Terms. If you do not agree, do not use the Service.

audien.to is an AI-powered audio tool. You upload or record audio; we transcribe it and, on request, transform the transcript into a structured output (show notes, meeting minutes, study notes, an email draft, a clean transcript, a summary, an article draft, or a blog post). Outputs are generated by automated AI models. We support 67 languages.

You must be at least 13 years old to use the Service. If you reside in the European Economic Area, United Kingdom, or Switzerland, you must be at least 16. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

Free tier — no account required. You can upload audio and receive transcripts and outputs anonymously, within the free-tier limits described in Section 5. We assign anonymous sessions a short-lived identifier to enforce quotas and prevent abuse.

Paid tier — account required. Pro plans require an account. You register an email address; email verification is optional but recommended for account recovery. You are responsible for keeping your credentials secure and for all activity on your account. Notify us immediately if you suspect unauthorized use.

The Service operates on the following tiers:

• Free tier: up to 90 minutes of transcription per calendar day, a maximum of 3 files per day, and a maximum of 30 minutes per file. No account or payment required.
• Pro tier: up to 10,000 minutes per calendar month; individual files up to 10 hours long and up to 512 MB. Includes batch processing and priority processing. Billed monthly or annually through Stripe, our payment processor.

We may change quotas, prices, or features with at least 30 days’ advance notice for paid subscribers. Continued use after the effective date of a change constitutes acceptance.

You agree to use the Service only for content you have a legal right to process. You will not:

• Upload content depicting child sexual abuse material, real violence against minors, or non-consensual intimate recordings;
• Upload audio recorded illegally under the wiretap or privacy laws of any applicable jurisdiction;
• Upload content created to harass, threaten, or impersonate an identifiable individual;
• Use outputs to create or distribute disinformation, fraudulent communications, or content designed to deceive about its origin;
• Reverse-engineer, scrape, or attempt to extract our model weights or training data;
• Bypass or attempt to bypass quotas, rate limits, or authentication controls; or
• Use the Service to build a competing product without our written permission.

We may suspend or terminate accounts and remove content that, in our judgment, violates these rules. Where required by law, we will report illegal content to the appropriate authorities.

You keep your rights. You retain all ownership, copyright, and other rights to the audio you upload and the transcripts and outputs we generate from it. We do not claim ownership of your content.

License to operate. You grant us the limited right to store, process, and transmit your content as needed to deliver the Service to you — including sending audio to our speech-to-text subprocessor and your transcripts to our text-transform subprocessor. This license ends when we delete the content under our retention policy (see our Privacy Policy) or when you delete it, whichever is sooner.

We do not train on your content. We do not use your audio, transcripts, or outputs to train any AI model — ours or anyone else’s. Our subprocessors are contractually prohibited from doing so.

Transcripts and outputs are produced by automated AI models. They may contain factual errors, mishearings, hallucinations, omissions, or fabricated names, numbers, or quotations. You are responsible for reviewing outputs before relying on them. The Service is not a substitute for professional advice (legal, medical, financial, or otherwise) and is not appropriate for high-stakes use without human review.

The audien.to name, logo, product design, source code, AI pipelines, and documentation are owned by audien.to and protected by copyright, trademark, and other intellectual property laws. These Terms grant you no license to our marks or code beyond what is needed to use the Service as intended.

Paid plans are billed in advance through Stripe. You authorize Stripe to charge your payment method for the subscription you selected.

• Auto-renewal: subscriptions renew at the end of each billing period until canceled.
• Cancellation: you can cancel any time from your account page or by emailing [email protected]. Cancellation takes effect at the end of the current paid period; you keep access until then.
• Refunds: we do not prorate refunds for partial billing periods. We will issue a refund if billing fails on our side or if required by applicable consumer- protection law.
• Taxes: prices exclude applicable taxes, which are collected where required.

You may stop using the Service or close your account at any time by emailing [email protected] with a request from the email address on file. We will delete your account data within 30 days of confirming your request, except records we are legally required to retain (e.g., tax/accounting receipts).

We may suspend or terminate your access if you violate these Terms, fail to pay, or if continued service would expose us to legal risk. We will give reasonable notice where practical unless an emergency or law requires immediate action.

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties — express, implied, or statutory — including merchantability, fitness for a particular purpose, accuracy, uninterrupted operation, and non-infringement. We do not warrant that outputs will be correct, complete, or fit for any purpose.

To the maximum extent permitted by law, our total cumulative liability arising from or related to the Service is capped at the greater of (a) US$100 or (b) the amount you paid us in the twelve months preceding the event giving rise to the claim. We are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including lost profits, lost data, business interruption, or reputational harm — even if we have been advised of the possibility.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so portions of this section may not apply to you.

You agree to defend, indemnify, and hold harmless audien.to and its officers, directors, employees, and agents from any claim, demand, or damages (including reasonable attorneys’ fees) arising from your use of the Service, your content, your violation of these Terms, or your violation of any law or third-party right.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws principles.

Binding individual arbitration. Any dispute arising from these Terms or the Service that cannot be resolved informally within 30 days will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration will take place in Wilmington, Delaware, or by videoconference at the arbitrator’s discretion. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver. You and we agree to bring claims only in an individual capacity, not as a plaintiff or class member in any purported class, collective, or representative proceeding.

Small-claims carve-out. Either party may bring an individual action in small-claims court for claims within its jurisdiction.

Opt-out. New users may opt out of the arbitration agreement and class-action waiver by emailing [email protected] with the subject line “Arbitration opt-out” within 30 days of first accepting these Terms.

We may update these Terms from time to time. For material changes, we will provide at least 30 days’ advance notice by email (to paid users) or by in-app notice (to anonymous users). The new Terms take effect on the date stated in the notice; your continued use after that date means you accept the new Terms.

Questions about these Terms? Email [email protected].

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